Important to know
- Migration is one-way and cannot be undone once completed.
- Anthropic automatically closes your Personal account after successfully transferring your data to UMD Claude Enterprise.
- Follow the migration steps below.
Personal accounts
Personal Account (Non-Enterprise) Migration
For existing Claude Free, Pro, and Max users with a Personal account registered under their @umd.edu email address.
What transfers
- Conversations and chat artifacts
- Projects, instructions, and project files
- Uploaded files and attachments
- Claude memory
What doesn't transfer
- Custom skills
- Connected-app authorizations and personal connectors
- Published artifacts and public sharing links
- Cowork and Claude Code cloud sessions
Step-by-step migration
- Sign in at claude.ai.
- Use the account switcher in the lower-left corner to select University of Maryland - College Park.
- Open Settings > Account.
- Select Close your personal account.
- Review the migration options shown in the GIF. Select Use your organization account only, then Bring your data with you, if offered.
- Review the consequences and confirm the migration.
- Return to the University of Maryland - College Park organization and verify that your conversations and projects are available.
Paid subscriptions: Cancellation and refunds
If you have a Personal Pro or Max subscription, cancellation and refunds depend on where you purchased it. Free accounts have no paid subscription to cancel.
Claude website
Your subscription is canceled automatically when you complete migration with your data. Anthropic issues a prorated refund for unused time, typically about 24 hours after cancellation. It may take additional business days to appear.
Google Play
Your subscription is canceled automatically when you complete migration with your data. A prorated refund is issued for unused time and may take a few days to appear.
Apple App Store
Apple subscriptions are not canceled automatically. Cancel through iPhone/iPad Settings > your name > Subscriptions > Claude > Cancel Subscription. Cancellation may be required before voluntary migration becomes available. Apple may continue charging until the subscription is canceled.
Team accounts
Team Account Migration
If you currently use Claude through a Team organization, review the information below before moving to UMD Claude Enterprise.
Claude Migration Tool
Step-by-step data preservation
Follow these steps to request your Claude Team data export. Exporting your data does not automatically transfer your conversations into UMD Enterprise.
- Sign in to claude.ai.
- Select your existing Claude Team organization using the account switcher.
- Open Settings > Privacy > Export data.
- If Export data is unavailable, contact your department's Claude administrator to enable individual exports.
- Select Export data to request your files.
- Open the email from Anthropic titled Your data is ready for download and select Download data within 24 hours.
- Open the downloaded .json file to find the links. Copy each link into your browser's address bar to download all available .zip files, as shown in the video.
- Keep all downloaded files together on your computer. UMD DIT's upcoming migration tool will use these files to help move your conversation history to UMD Claude Enterprise.
Help and references
Official references and support
These official Anthropic Help articles provide more information about account migration, data exports, and subscription billing.
Personal accounts (Non-Enterprise)
- Move your personal account to a Team or Enterprise organization
- Respond to an Enterprise domain claim
- Export your Claude data
Team accounts
Billing and refunds
Platform overview
Claude at UMD
Subscription tiers, access eligibility, and responsible-use guidance for UMD Claude Enterprise.
Contact
DIT AI Services
For questions about your specific migration scenario, account eligibility, or anything not covered here. The Claude request form will be available on October 28.